TERMS of service

These terms govern access to the La Maraisienne service and its use. They are concluded between Margaux Coudron, entrepreneur individuel (EI), referred to below as “the publisher”, and any adult natural person creating an account, referred to below as “the user”.

Creating an account means full and complete acceptance of these terms.

La Maraisienne is an online service that helps you build rental files. It lets you gather the information and supporting documents of applicants and their guarantors, get AI-assisted writing for your presentation texts, and produce a PDF rental file to send to a landlord or an agency. Service emails and the PDF rental file are in French; the interface is available in French and in English.

Two access levels. Creating an account, filling in the user's information, that of co-applicants and their guarantors, uploading supporting documents and organising your files are available free of charge and without time limit. AI-assisted writing and PDF download of the file are reserved for users with an active subscription, under the conditions of articles 4 and 5.

Access to the service requires creating an account with a valid email address. The user is responsible for the confidentiality of their credentials and for any activity carried out from their account.

The account is strictly personal. It cannot be transferred or shared.

The service is offered as a monthly subscription, with no minimum term. Prices are shown in euros, taxes included. VAT is not applicable, article 293 B of the French General Tax Code.

• →Just you: €14,90 per month: One applicant per file, with steady income: CDI (French permanent contract), public-sector or retired.
• →You and your plus-one(s): €19,90 per month: Up to five applicants per file, with steady income. On your own, as a couple, in a flatshare (colocation), or with siblings.
• →Your profile stands out: €24,90 per month: Up to five applicants per file, whatever their situation: freelancers, self-employed, intermittent workers or expats.

The publisher may update its prices. Any change does not affect the current period. It applies from the next period, after the user has been informed.

The subscription is paid monthly in advance, by charging the payment method on file. It renews automatically for successive one-month periods.

• →The user may change plan at any time, up or down. The change takes effect immediately and is prorated for the current period.
• →When moving to a higher plan, the amount due for the remaining period is charged on the same day.
• →When moving to a lower plan, the amount already paid for the unused part is added as a credit to the account. This credit is applied automatically to the following invoices, whether for renewal or for another plan change. It gives rise to no cash refund.
• →The user may cancel at any time, with no reason and no penalty, from their account.
• →Cancellation takes effect at the end of the current period: access to the service continues until that date, then no renewal takes place. It gives rise to no refund, and any unused credit at that date is permanently lost.
• →After the end of the current period, the user keeps free access to their account: they can read, edit and complete their information, the documents of their file and their co-applicants, under the same conditions as an account without a subscription. Only AI-assisted writing and PDF download of the file become unavailable again, until a new subscription is taken.

In case of failed payment, the publisher may suspend access to the service after informing the user. Data is kept under the conditions of the privacy policy.

The service is a supply of digital content not provided on a tangible medium, the performance of which begins immediately after subscription.

The user keeps the ability to cancel the subscription at any time under the conditions of article 5.

• →The user guarantees the accuracy and sincerity of the information filled in and the authenticity of the documents uploaded. They remain solely responsible toward third parties, in particular landlords and agencies receiving the file.
• →The user only uploads documents they own or for which they have the authorisation of the persons concerned, in particular when filling in the profile of a guarantor or a co-applicant.
• →The user commits to no fraudulent use of the service, in particular the production of forged documents, and no attempt against its operation or security.

Any breach may lead to suspension or closure of the account, without prejudice to the legal action the publisher would be entitled to take.

The service is a tool to help you put together a rental file. The publisher provides no guarantee whatsoever that you will get housing, that a file will be accepted by a landlord or an agency, or that the file will meet each landlord's specific requirements.

Texts produced with AI help are drafting suggestions that the user is free to edit. It is up to the user to proofread and check them before sending, and the user takes responsibility for their content.

The publisher takes reasonable steps to ensure the service is available and secure, without being able to guarantee uninterrupted availability. The publisher's liability cannot be engaged for force majeure, failure of a technical provider, or use of the service not in line with these terms.

The service, its visual identity and its content remain the property of the publisher, under the conditions set out in the legal notice. The subscription grants a personal right to use the service, to the exclusion of any other right.

Information, texts and files uploaded by the user remain their property. The publisher only uses them to deliver the service.

The processing of personal data is described in the privacy policy, which is an integral part of these terms.

The publisher may amend these terms. Subscribed users are notified by email at least thirty days before the new terms take effect. If the user does not accept them, they may cancel the subscription under the conditions of article 5.

These terms are governed by French law.

In case of disagreement, the user first contacts the publisher at contact@lamaraisienne.fr, so that an amicable solution can be sought.

In accordance with articles L.612-1 et seq. of the French Consumer Code, a consumer-mediation scheme is being set up; coordonnées du médiateur à venir.

Failing an amicable solution, disputes fall within the jurisdiction of the competent French courts.